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Frequently Asked Questions

There's a lot of logistical questions that come up when accessing mental health support. This page is here to answer the most common questions new clients might have regarding mental health support. Please feel free to email us at info@smarttalktherapy.com if you cannot find the answer to your questions here. 

1 

Where do I need to live to be able to work with you?

Currently our clinicians are able to see clients who are in California, Illinois, Florida, and New York. Since licensing laws are state specific, please make sure that the therapist you are most interested in is licensed in the state that you will be in at the time of service. 

2

Who do you see?

Our group specializes in Perinatal Mood and Anxiety Disorders (PMADs). However, we are also available to support adults with mild to moderate anxiety and depression. Due to the limitations of telehealth therapy we currently cannot work with individuals with suicidal thinking, homicidal thinking, schizophrenia, or personality disorders since those require a higher level of care that we are unable to provide. 

3

How is my personal information protected?

We are fully HIPAA compliant. We use an encrypted website for our Live Video sessions and Electronic Health Records System called Simple Practice.

4

How do I schedule an appointment?

There are a few ways to schedule your first appointment. You can reach out directly to the therapist you want to work with via email or you can simply schedule an appointment through our online booking system.

How effective is telehealth therapy?

Over two decades of research show that online-based therapy is just as effective in improving mental health as traditional face-to-face therapy for adults. Here are a few articles in case you are interested:

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